Here is a guide about situations where you can seek a refund and the details of the amount refunded to you in each scenario:
The refund time is 2 - 14 working days for the amount to reflect in the customer's account.
When you become eligible for a refund, you will receive the amount in the same account that you used to make the order payment from.
Refer to the following policies for further details about refunds and returns.
To send your item back, wait for the RMA form to arrive. Once you receive the form, ensure to fill it out accurately. After filling it, you can put it back in the return package.
1. Our goodwill guarantee: Vape At Door solely offers terms that reflect the goodwill guarantee to its customers, which are more benevolent than your legal rights under the Consumer Contracts Regulations. Our goodwill guarantee allows you to return the products within 30 days of delivery. Remember that the products must not be consumed and be fully sealed in the original packaging. This goodwill guarantee will not affect your legal rights concerning faulty or misdescribed products.
2. You cannot change or return the product once you have unsealed or consumed it.
3. How much time is required to change the product? Once you (or someone you nominated) receive the products, you will be given 30 days to reconsider your decision. For example, if you order your products and the delivery is split into several days over different dates, you will still get 30 days to change your mind from the day you received the last product on the last delivery day!
4. To return the product, you must contact us via email. Make sure to add a note with your name and order number. If you forgot your order number, just include your name and address. Also, write a reason why you are returning your products.
5. If you order something and then reconsider your decision, just send off the products within 14 days and inform us about your wish to cancel the contract. To ensure that our products are not lost, kindly send them via a traceable method. Make sure you have proof of sending the product. Remember, if you don’t have evidence, you will not get your money back. Also, we’ll only refund your amount when we receive our product.
6. We pay the cost of return: We’ll spend the cost of return under the following scenarios:
Besides these scenarios, you must pay the return costs (including where you exercise your right to change your mind).
7. With our 28-day return policy, your faulty product can be returned; if a particular product features a warranty period that extends beyond this period, you can exercise it by contacting the manufacturer.
8. If you order a product and cannot pay the amount in due time, we must cancel your order. We may also cancel the order if you provide your correct address.
There is no RMA form required to initiate a return. The customer has to inform Customer Support regarding the return and should give the below information while returning the order/products:
There is no refund of shipping charges for returned items. Also, the customer has to bear the shipping cost while returning the product/order.
Customers can initiate a return within 30 days. It should be in proper packaging and should have not been used and must be in a resalable condition.
The customer needs to contact customer support for any further assistance while returning the order.